Archive for month: January, 2013

Outage Notification 29/1/2013 – Closed

Categories: Service Updates

Outage        : QLD Storms and Floods – 2G & 3G Voice & Data

Service Type/s: Mobile
Scheduled     : Un-scheduled
Severity      : Medium
Start         : 29/01/2013 08:56:00
End           : 30/01/2013 08:56:00
Status        : Open

QLD is currently impacted by a network outage affecting 2G & 3G Networks (Voice & Data).

2G & 3G mobile services are down in and around the following areas:
Mt Corella
Bundaberg North
Amity Point
Mt Mowbullan

Customers may experience issues such as; not being able to make/receive calls, loss of signal/coverage and or not being able to establish a data connection due to issues.



To Our QLD & NSW Flood Affected Customers

Categories: Latest News & Updates, Service Updates

Our thoughts are with those customers affected by flood waters in Queensland. We will do our best to assist where we can and work with suppliers to restore services as quickly as possible. We will be aware of those affected areas and focus on those as a priority.

The Montimedia Team.

Public Holiday 28/01/13

Categories: Latest News & Updates

Our head office will be closed on Monday 28th January (Australia Day Public Holiday) and we will be operating on reduced support staff. Email support via our contact form is available over this period.

We will resume our normal operating hours on the 29th January at 900am (AEDT).

Thank You.
The Montimedia Team

Email Security Tip

Categories: Latest News & Updates

In the interests of protecting the privacy of all our customers we would like to remind you of the importance of regularly updating your passwords.

To assist with this regime and as part of our ongoing security procedures we would advise customers to change email and account passwords at least every 90 days.

To change your password now, whilst logged into your members area:

– Click on the Services tab
– Next to your internet service username, click “View”
– Scroll to the bottom and click “Manage Email”(Ensure that you go all the way to the bottom to “manage email”, do not change the password under the heading “Login Info” – that is the password for your Internet and is only stored in your modem. If you change that password it will prevent your internet from working)
– Next to your email address, click “Edit”
– Type in your new password into the password field (Please use letters and numbers and ensure the password is unique)
– Click “Update POP”

The next time you will press send and receive on your email program, you should be asked to enter your new password. If you login via webmail, simply enter your new password to gain access.

Kind Regards

The Montimedia Support Team