Archive for category: Important Notices

Anzac Day Public Holiday – 25/4/2014

Categories: Important Notices, Latest News & Updates

Montimedia Internet will be operating on reduced support over the Anzac public holiday period. Our main office will be closed Friday 25th April. Email support via our contact form is available and monitored over this period. Our emergency call-back service will be operating on Saturday 26th April between 1000am – 4.00pm. We will resume our normal operating hours again on Monday the 28th April at 9.00am (AEDT).

Thank you.

The Montimedia Team

Scheduled Hosting Maintenance 17th April 2014

Categories: Important Notices, Latest News & Updates, Service Updates

This Thursday, 17th April, at 11 PM, we’ll be performing a physical network upgrade on some of our shared hosting servers. This may impact some of our hosting customers.

This is a necessary upgrade required to allow for the current expansion of our hosting operations.

We apologise for any inconvenience this may cause, but ask you to please not email for updates during the scheduled outage.

The outage will only be temporary and services will resume normally after the upgrades have completed.

Thank you very much for your ongoing support of our services.

Montimedia Hosting Support

Easter Public Holiday – 2014

Categories: Important Notices, Latest News & Updates

Montimedia Internet will be operating on reduced support over the Easter holiday period. Our main office will be closed Friday 18th April (Good Friday Public Holiday) and Monday 21st April (Easter Monday Public Holiday). Email support via our contact form is available and monitored over this period. Our emergency call-back service will be operating on Saturday 19th April between 1000am – 4.00pm. We will resume our normal operating hours again on the 22nd April at 9.00am (AEDT).

Thank you and have a safe and Happy Easter.

The Montimedia Team

Labour Day Public Holiday Closure – 10/3/2014

Categories: Important Notices, Latest News & Updates

Please be advised that due to the gazetted Labour Day public holiday in Victoria Montimedia and our Support Desk will be closed on Monday 10th March 2014.

For emergency assistance that needs attending to very urgently during the Monday public holiday, you can contact the Montimedia emergency support service by calling our normal after hours support line 1300 659 992. This call back service will be monitored between the hours of 10am and 4pm AEDST.

Outside these hours you can Email Support via our Contact Page which is also monitored for assistance during this public holiday. More Info

We will resume our normal operating hours on the 11th March at 0900am (AEDT)

Regards

The Montimedia Team

Outage Notification – Glenlyon Exchange 04/03/2014 – Closed

Categories: Important Notices, Service Updates

At 10:43 we noticed a number of connections off the Glenlyon exchange become disconnected. The stability of the exchange has been lacking since it was struck by a major lightning event back in January.

We have escalated this to our upstream carrier as a matter of urgency for investigation and follow up.

Outage        : Exchange based fault impacting multiple DSL services

Service Type/s: ADSL
Scheduled     : Un-scheduled
Severity      : High
Start         : 04/03/2014 10:45:00
End           : 24/03/2014 10:45:00
Status        : Closed

We will keep customers updated when more information is available from the carrier.

We appreciate your understanding whilst this fault is investigated.

The Montimedia Team

Outage Notification – 03/03/14 – CLOSED

Categories: Important Notices, Service Updates

Outage Notification
——————-

Outage        : Upstream carrier fault impacting multiple DSL services

Service Type/s: ADSL
Scheduled     : Un-scheduled
Severity      : High
Start         : 03/03/2014 17:29:00
End           : 03/03/2014 18:00:00
Status        : Closed

One of our upstream carriers is currently having a nationwide outage. This fault is impacting multiple DSL services. Network Engineers are currently investigating the fault however there is no ETR at the moment. We will keep customers updated when more information is available from carrier.

We appreciate your understanding whilst this fault is investigated.

— Update (04/03/2014 08:50:58) —
Carrier resolved the issue on 03/03/2014 at 18:00.
—————————–

The Montimedia Team

The NBN is Here

Categories: Important Notices, Latest News & Updates - Tags: , , ,

The NBN has finally arrived – well it’s not everywhere yet but a start has been made anyway. Areas that have been cabled already such as Toowoomba, Coffs Harbour or Ballarat for example are all set to go. Regardless of where you are just give our team a call to check whether your area has been or when it will be enabled. Check out our plans and let us know how we can help you get on board the NBN.

Australia Day Public Holiday Closure – 27/1/2014

Categories: Important Notices, Latest News & Updates

Please be advised that due to the Australia Day public holiday Montimedia and our Support Desk will be closed  Monday 27th January 2014.

For emergency assistance that needs attending to very urgently during the Monday public holiday, you can contact the Montimedia emergency support service by calling our normal after hours support line 1300 659 992. This service will be monitored between the hours of 10am and 4pm AEDST.

Outside these hours you can Email Support via our Contact Page which is also monitored for assistance during this public holiday. More Info

We will resume our normal operating hours on the 28th January at 0900am (AEDT)

Regards

The Montimedia Team

Christmas & New Year Holiday Support – 2013

Categories: Important Notices, Latest News & Updates

Montimedia Christmas & New Year Office Hours – Support, Sales & Accounts

Over the Christmas & New Years break, our main office will be operating on reduced hours and staff. The table below will show our operating days & hours.

Rest assured that all services will continue to be processed through the workflow system during the holiday period and we will have staff monitoring these queues to ensure quick provisioning.

Support Staff are not available on Closed days via phone but available via email using our Support Contact Form.

For all Support matters outside the listed hours email support is available via our Support Contact Form.

Support Form & Questions

The Support Section contains many answers to the frequently asked questions and may assist you.

For all Non-Emergency Support please complete the Support Contact Form.

We try to resolve all non-emergency issues within 24 hours. Each email we receive generates a trouble ticket that allows us to track your issue until it is resolved.

We want to wish you and your families a Merry Christmas and a happy and prosperous New Year!

Support Operating Days & Hours

Date Support Sales Accounts
Tue 24 Dec 2013
0900am – 4.00pm
0900am – 4.00pm
0900am – 4.00pm
Wed 25 Dec 2013
Closed Christmas
Closed Christmas
Closed Christmas
Thur 26 Dec 2013
Closed Boxing Day
Closed Boxing Day
Closed Boxing Day
Fri 27 Dec 2013
0900am – 5.30pm
0900am – 5.30pm
0900am – 5.30pm
Sat 28 Dec 2013
1000am – 4.00pm
Closed
Closed
Sun 29 Dec 2013
Closed
Closed
Closed
Mon 30 Dec 2013
0900am – 5.30pm
0900am – 5.30pm
0900am – 5.30pm
Tue 31 Dec 2013
0900am – 4.00pm
0900am – 4.00pm
0900am – 4.00pm
Wed 01 Jan 2014
Closed New Years Day
Closed New Years Day
Closed New Years Day
Thu 02 Jan 2014
Business as Usual (0900am – 5.30pm AEDST)

 

Telecommuncations Holiday Embargo – 2013

Categories: Important Notices, Latest News & Updates, Service Updates

Montimedia Internet would like to notify our existing and potential new customers of the Telecommunications Embargo period scheduled over the coming holiday season where facilities access, and works carried out by our upstream carriers will be restricted or delayed due to lockdowns and reduced workforce.

This includes all new and ongoing NBN installations.

The embargo period will begin effective 13th December 2013, and will conclude 13th January 2014.

During this time, complex telecommunications orders and modifications may be delayed or re-scheduled until after the Embargo period. Additionally, regular service orders or modifications may also be delayed in this time also.

If you have any questions about the embargo please do get back to any of our friendly Support team members.

Thank you

Montimedia Support Team