Archive for category: Important Notices

Our NSW Fire Affected Customers

Categories: Important Notices, Latest News & Updates, Service Updates

Our thoughts are with our NSW friends facing devastating fires. Our sympathies go out to our customers and all those affected.

We will do our best to assist where we can and work with suppliers to restore services as quickly as possible.

We will be aware of those affected areas and focus on those as a priority.

The Montimedia Team.

Telstra Fault Workload Update

Categories: Important Notices, Service Updates

Whilst Montimedia is fortunate to not have large numbers of outstanding faults this available Telstra fault map highlights the current situation with workload and  fault rectification times.

Workload Heatmap With Capital Cities

This is freely available online but we thought it appropriate to list on our site to assist those with any questions.

For further information please contact our Support team.

With thanks,

Montimedia Support Team

Welcome CXI Customers

Categories: Important Notices, Latest News & Updates

We are pleased to announce that we have recently acquired the CXI customer base from Biztopia and that as of 01 June, 2013 we will be your Internet & Phone Provider.

It has probably come as a bit of a surprise and the changeover has happened quickly but I can assure you that your best interests have been taken into consideration and that Montimedia Internet was chosen as the best option to continue to provide you with solid and reliable services.

Biztopia was attracted to Montimedia Internet for many reasons but the aforementioned was the most important PLUS you can retain your email address and are not required to make any changes to your service connections at all.

Who is Montimedia?

Montimedia is an independently owned and operated Australian telecommunications company that specialises in providing services to regional and metro communities, both to households and to corporate markets. As a regional service provider, we understand that great customer service and network reliability is extremely important so we are happy to assure you that your connectivity and services will be fast, reliable and affordable. By way of background, we have been providing dependable, quality services to Australians & beyond since 1998, and we are thrilled to be able to provide the same level of customer satisfaction to you.

What Next?

The transition to Montimedia will be smooth and seamless – with little or no interruption at all. You are not required to make any changes at all to your ADSL, or Dialup services. If you collect your Email via Webmail you will now be collecting Email from our web site. See our dedicated CXI FAQ’s for further assistance & information.

CXI services will remain the same as they are now except that Montimedia will be billing for the services in place of Biztopia.

A Bit of Housekeeping!

You will obviously now receive invoices from Montimedia Internet. These will be emailed out to you on or around the 1st of each month for the month in advance. Our payment details are all listed on our invoice sent to you. IMPORTANT – PLEASE NOTE – If you were paying your account via credit card we will need to have you sign a new direct debit form and send it back to us for our records. This Form May be Downloaded Here.

If your account was in credit at the time of transfer that has been moved over to your new Montimedia Internet account. Your rates and plans will be remaining as they are.

The national office and general sales & support number will now be 1300 79 49 69. Please refer to our  FAQ section for more detailed updates and general information about the CXI change.

Montimedia Internet is able to offer you additional products such as NBN, internet & phone bundles, Mobile, 3G Mobile Broadband and the Super Fast ADSL2+ broadband. We have a dedicated customer Portal site, where you have one place for all the information regarding your account at your finger tips. This information will be sent out to you after you receive your first invoice.

We’re a friendly bunch and will always do our best to assist you in any way we can so please feel free to contact us for any questions or help on 1300 79 49 69. You can also visit our website for dedicated CXI information or to just get online support, review our terms, plans and packages.

I personally welcome you to offer any suggestions you may have to enable Montimedia Internet to be the best it can be as your home phone and broadband provider. You can email me directly at opsmanager@montimedia.com.au

Once again, welcome to Montimedia Internet – we will take care of you!

Sincerely

Richard Monty

Director/Operations Manager

Montimedia & mTelecom

Queen’s Birthday Public Holiday – 10/6/2013

Categories: Important Notices, Latest News & Updates

Our main office will be closed on Monday 10th June (Queen’s Birthday Public Holiday). Email support via our contact form is available and monitored over this period and an emergency call-back service will be operating between 1000am – 4.00pm. We will resume our normal operating hours on the 11th June at 9.00am (AEDT).

Thank you,

The Montimedia Team

Anzac Day Public Holiday – 2013

Categories: Important Notices, Latest News & Updates

Our main office will be closed Thursday 25th April (Anzac Day Public Holiday). Email support via our contact form is available and monitored over this period and an emergency call-back service will be operating between midday – 8.00pm. We will resume our normal operating hours on the 26th April at 9.00am (AEDT).

Thank you,

The Montimedia Team

New WordPress Security for Admin Logins

Categories: Important Notices, Latest News & Updates

On Friday April 12, 2013 a trial of securing all WordPress logins was implemented in response to the increasing and ever present danger of sites being hacked due to outdated WordPress installations.

In April, an unprecedented worldwide bot driven attack was initiated against WordPress sites. The attack hits sites at a massive rate, attempting to brute force administrator passwords. Apart from the security risk to the sites themselves, the ferocity of the attack is such that it effectively represents a DDOS attack on the hosting servers. The attack is often levied from tens of thousands of near simultaneous IP’s.

After coding and testing a number of mitigation solutions to deal with the learning and evolving nature of the attack, we eventually settled on a front end CAPTCHA challenge which we’ve installed to protect all wp-login.php accesses. When users now access their WordPress administrator login, they are first presented with a CAPTCHA challenge dialogue. The instructions contained in the dialogue supply an alphanuma string to be entered as a user name, and a simple number sum to be entered as a password. These values need to be manually entered as a first layer protection for all WordPress administrator logins. The user name and password values will be changed from time to time as required for effectiveness.

General opinion is that similar attacks will eventually be levied against other popular CMS and related applications, and we will add this top layer CAPTCHA challenge protection to other applications as required.
If you simply follow the instructions by entering the username and then the Captcha response you will then be presented with the normal admin login.

If you have any questions please call our Support Team.

Welcome Weaselbytes Customers

Categories: Important Notices, Latest News & Updates

Welcome Weaselbytes Customers

We are pleased to announce that we have recently acquired the Weaselbytes customer base and that as of 01 April, 2013 we will be your Internet & Phone Provider.

It has probably come as a bit of a surprise and the changeover has happened quickly but I can assure you that your best interests have been taken into consideration and that Montimedia was chosen as the best option to continue to provide you with solid and reliable services.

Weaselbytes was attracted to Montimedia for many reasons but the aforementioned was the most important PLUS you can retain your email address and are not required to make any changes to your service connections at all.

Who is Montimedia?

Montimedia is an independently owned and operated Australian telecommunications company that specialises in providing services to regional and metro communities, both to households and to corporate markets. As a regional service provider, we understand that great customer service and network reliability is extremely important so we are happy to assure you that your connectivity and services will be fast, reliable and affordable. By way of background, we have been providing dependable, quality services to Australians & beyond since 1998, and we are thrilled to be able to provide the same level of customer satisfaction to you.

What Next?

The transition to Montimedia will be smooth and seamless – You are not required to make any changes at all to your ADSL, Phone or Email services.

Weaselbytes services will remain the same as they are now except that Montimedia will be billing for the services in place of Weaselbytes.

A bit of housekeeping – you will obviously now receive invoices from Montimedia. These will be emailed out to you on or around the 1st of each month for the month in advance. Our payment details are all listed on our invoice sent to you. IMPORTANT – PLEASE NOTE – If you were paying your account via credit card we will need to have you sign a new direct debit form and send it back to us for our records. This Form May be Downloaded Here

If your account was in credit at the time of transfer that has been moved over to your new Montimedia account. Your rates and plans will be remaining as they are.

The national office and general sales & support number will now be 1300 79 49 69. Please refer to our FAQ section for more detailed updates and general information about the Weaselbytes change. Please note that our main office will be closed for the Good Friday & Easter Monday public holiday and open per normal operating hours on 02 April, 2013. Call back support however will be available on these days.

Montimedia is able to offer you additional products such as NBN, internet & phone bundles, Mobile, 3G Mobile Broadband and the Super Fast ADSL2+ broadband. We have a dedicated customer Portal site, where you have one place for all the information regarding your account at your finger tips.

We’re a friendly bunch and will always do our best to assist you in any way we can so please feel free to contact us for any questions or help on 1300 79 49 69. You can also visit our website for dedicated Weaselbytes information or to just get online support, review our terms, plans and packages.

I personally welcome you to offer any suggestions you may have to enable Montimedia Internet to be the best it can be as your home phone and broadband provider. You can email me directly at opsmanager@montimedia.com.au

Once again, welcome to Montimedia Internet – we will take care of you!

Sincerely

Richard Monty

Director/Operations Manager

Montimedia & mTelecom