Archive for category: Latest News & Updates

Call Centre Outage 31/01/2017

Categories: Important Notices, Latest News & Updates, Service Updates

Montimedia Customers,

We are currently experiencing issues with our Call Centre. You may experience difficulties getting through to our Customer Care and Faults Teams.

We apologise for the inconvenience. If you have any urgent matters, please contact us via email at support@montimedia.com.au.

Thanks,

Montimedia Customer Care Team.

Email Server Issues

Categories: Important Notices, Latest News & Updates, Service Updates

08 Dec 2016
We have been experiencing some intermittent email server issues since last weekend. Unfortunately the amount of spam being filtered coming up to Christmas is at an all time high. This has caused one of the disk drives on our server to fill up faster than usual. We will be upgrading the drive ASAP. We are monitoring the situation and will fix any issues as they arise. If you are unable to access your email, please try again in 15 minutes.

Thank you for your patience, Montimedia Customer Care

Telstra 2G Network Decommissioning

Categories: Important Notices, Latest News & Updates, Service Updates

The Telsra 2G Mobile Network is closing on 1 December 2016. If you have a 2G mobile device or SIM you will need to take action before this date to continue using the Telstra Mobile Network. You will need to do one or more of the following:

• Change the settings on your device
• Upgrade your SIM
• Upgrade your mobile device
• In some instances, you may need to upgrade both your device and SIM card

Once you take the action required, you will have access to our 3G/4G mobile network, which will provide clearer call quality.

After this date, emergency calling will not be possible, unless it is within the network coverage area of another carrier that supports 2G.

If you’re unsure of whether this change will affect you, use the tips below to identify if your SIM, mobile device or network carrier settings can only operate on the 2G network.

How can you tell if you’re affected –
1. Check your SIM card

I. Turn your mobile device off
II. Remove the SIM card
If your SIM card does not have the Next G ™ or T ™ logo on it, then you may have a 2G SIM.

2. Check your mobile device

There are a number of different ways to determine whether your device is compatible with the 3G/4G Telstra Mobile Network:

• If you can see the following icons on your mobile, then your device will work with the 3G/4G network: 3G, H+, 4G or LTE
• Consult the manufacturer’s manual that came with your device
• Follow the steps below to determine which network your mobile supports

1. Go to Settings
2. Go to Network Settings
3. Go to Network Operator or Network Selection
4. Under Network Selection select Manual
5. The device may list several networks. Below is an explanation of the various search results you can expect to find:

Network Available Network name Supported
Telstra Mobile This is Telstra Network: LTE/3G/2G Yes
Telstra 3G or UTMS This is Telstra 3G Network Yes
Next G(3G) This is Telstra 3G Network Yes
Telstra 2G or GSM This is Telstra 2G Network NO

If the only Telstra Network listed is Telstra 2G or GSM, then you’ll need to upgrade your device.

 

3. Mobile network settings

If you’ve found that your device and SIM card are both compatible with the 3G/4G network, the last thing to check is that your mobile settings allow you to use their 3G/4G capabilities.Check that your device network mode is set to Automatic by accessing ‘Settings’ or ‘Network Settings’ on your mobile.

Need More Help?

Call Montimedia Customer Care on 1300 794 969 Option 4 from 9:00 am – 5:30 pm AEST

Erroneous DSL usage nofitications

Categories: Important Notices, Latest News & Updates, Service Updates

Dear Montimedia Internet ADSL Customers,

Please be aware that our system has generated a number of erroneous DSL usage notifications today 4/07/2016.

The email message will have the subject of “DSL Accounting Process”. If you receive one of these emails that says that you are over or approaching your monthly allowance please disregard. If you are unsure, please call us on 1300 794 969 and Select Option 4.

Our team is working to fix this issue now, and any customers that have been shaped will be back online at normal speeds ASAP.

We apologise for any inconvenience.

Thank you
Montimedia Internet
Customer Care Team

Christmas/New Year Hours of Operation

Categories: Important Notices, Latest News & Updates

Hi to All Montimedia Customers.

Over the Christmas/New Year period our office will be closed on all public holidays, but open from 9am till 5.30pm on normal business days.

For all service and support, feel free to contact us on 1300 794969.

We would also like to take this opportunity the say thanks for your support throughout 2015 and look forward to helping you with some great new offers and products in 2016.

Merry Christmas and Happy New Year.

From all our Staff and Management at Montimedia.

Castlemaine Area – ADSL outage affecting some customers

Categories: Latest News & Updates

There is a current outage affecting some ADSL services in the Castlemaine area.

Network Engineers are currently investigating this however there is no ETR at the moment.

Apologies for any inconvenience caused.

Montimedia Customer Care

1300 794 969

 

ADSL issue affecting some customers if the Daylesford area

Categories: Latest News & Updates

We have identified a possible issue currently affecting some ADSL services in the Daylesford area.

This investigation is impacting some DSL services.

Network Engineers are currently investigating the this however there is no ETR at the moment.

We will keep customers updated when more information is available from the carrier.

Erroneous DSL Usage Notifications

Categories: Important Notices, Latest News & Updates, Service Updates

Dear Montimedia Internet ADSL Customers,

Please be aware that our system has generated a number of erroneous DSL usage notifications today 21/09/2015.

The email message will have the subject of “DSL Accounting Process”. If you receive one of these emails that says that you are 300% or more over your monthly allowance please disregard. If you are unsure, please call us on 1300 794 969 and Select Option 4.

We apologise for any inconvenience.

Thank you
Montimedia Internet
Customer Care Team

ANZAC 100 Sponsorship

Categories: Latest News & Updates

It was with great honour Montimedia was able to be a sponsor of the ANZAC 100 activities in Daylesford last Saturday. By all accounts the day was a great success.

We will display our Certificate of Appreciation proudly.

 

 

*Resolved* Web and Email Hosting Network Issue – 19/02/2015

Categories: Important Notices, Latest News & Updates

19/02/2015 17:00 – Services have been restored.

Please be advised that due to a networking issue at the data centre where our primary hosting server is housed, email and web hosting for a number of our customers has been affected.

An engineer is in attendance however there is no ETR at this time.

If you are experiencing difficulties receiving mail, or if your website is displaying an ‘Internal Server Error’, it is most likely due to this outage.

Please note that this outage does not affect ADSL, NBN, or mobile internet services.

We will provide updates as they come to hand.