Archive for category: Service Updates

Telstra Fault Workload Update

Categories: Important Notices, Service Updates

Whilst Montimedia is fortunate to not have large numbers of outstanding faults this available Telstra fault map highlights the current situation with workload and  fault rectification times.

Workload Heatmap With Capital Cities

This is freely available online but we thought it appropriate to list on our site to assist those with any questions.

For further information please contact our Support team.

With thanks,

Montimedia Support Team

Service Fault 26/03/2013

Categories: Service Updates

There is an exchange outage on Voice services affecting ADSL services at the Cooma exchange. Carrier service specialists are attending. Updates to be advised.

Services Restored – FAULT CLOSED 27/03/13

ADSL & Phone Faults

Categories: Service Updates

We have a large number of ADSL and PSTN faults that have not been resolved within the standard timeframes due to mass disruptions and high workloads in QLD and NSW.

Our carrier partner has also dispatched techs from around the country to these areas of high workload to support the tech located in these regions. As such this has affected the resolution times of faults in other areas of the country.
As commitments and appointments proceed past expected resolution dates, we escalate the fault with the carrier to ensure these are sent back to field for resolution.

We currently do have a number of faults awaiting to be rescheduled.
We apologize for any inconvenience this may be causing our customers that do have existing service faults.
Thank you
Montimedia Support Team

Web Hosting Server Upgrades – 18/02/2013

Categories: Service Updates

Dear Valued Hosting Customers,

In the next few days from 18/02/2013 the  server will be replaced by a new more powerful server. This upgrade is another step in the process to ensure that we have the highest reliability, speed and scalability across all our servers.

If everything goes as planned nothing will change here at Montimedia when the servers are back online.  However, if there are problems then please do let us know by contacting Support on  1300 79 49 69 or by sending an email.

Thank you for your understanding and patience as we continue to work toward providing you with the best possible service.

Montimedia Hosting Team

Outage Notification 29/1/2013 – Closed

Categories: Service Updates

Outage        : QLD Storms and Floods – 2G & 3G Voice & Data

Service Type/s: Mobile
Scheduled     : Un-scheduled
Severity      : Medium
Start         : 29/01/2013 08:56:00
End           : 30/01/2013 08:56:00
Status        : Open

QLD is currently impacted by a network outage affecting 2G & 3G Networks (Voice & Data).

2G & 3G mobile services are down in and around the following areas:
Mt Corella
Bundaberg North
Amity Point
Mt Mowbullan

Customers may experience issues such as; not being able to make/receive calls, loss of signal/coverage and or not being able to establish a data connection due to issues.



To Our QLD & NSW Flood Affected Customers

Categories: Latest News & Updates, Service Updates

Our thoughts are with those customers affected by flood waters in Queensland. We will do our best to assist where we can and work with suppliers to restore services as quickly as possible. We will be aware of those affected areas and focus on those as a priority.

The Montimedia Team.

Outage Notification – Closed

Categories: Service Updates

— Update (21/11/2012 06:55:13) —
The storage migration works have been completed.

Outage        : Mailbox storage migration

Service Type/s: Email
Scheduled     : Un-scheduled
Severity      : Low
Start         : 21/11/2012 01:00:00
End           : 21/11/2012 04:00:00
Status        : Open

Due to a storage migration there will be a period of upto 150 minutes where POP3/IMAP services will be unavailable between 0100-0400 Wednesday 21/11/2012. Mailbox messages will be located on two physical infrastructures during the migration, however there is a requirement to keep the source storage in a fixed state whilst the data is migrated to prevent duplication.

In the event of problems with the new storage infrastructure after migration, a roll back to the old storage will be made.

Thank you for your patience and understanding whilst we maintain our services.

Montimedia Customer Support

No Current Issues

Categories: Service Updates
All Services are Good – No Known Issues

Web Hosting Updates

Categories: Service Updates

Sunday, August 26, 2012, 10:00 AM
Scheduled Outage – Australian Network Only

Update – Completed as of August 26, 11:45 AM

As advised by email and in our news item of 17th August, as part of an expansion of our network within the Over the Wire data center, we are currently performing physical switch upgrades and local rack relocations.

This process will result in an interruption to email and web hosting services for a period expected to be between 30 minutes and 2 hours, depending on the particular service.