Uploads are not counted in Freedom plans. Uploads & Downloads are counted in Freedom Plus plans.

ADSL services are non-refundable.

You must be 18 years old or over to connect to a Montimedia internet service

Usage is based on the amount of data transferred through your broadband connection (downloading only for 1.5 plans). Every month, your usage resets on your 'anniversary date' - the day of the month on which your account was first enabled.

For all plans speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment. For example about 70% of customers on the 8000kbps service can access speeds around 6000kbps or more.

If off-peak data allowance is exceeded, the excess will dip into the peak data allowance. All plans are speed shaped to 72/72Kbps after the peak data allowance has been reached. (Off-peak from 1am - 8am)

Plans & Pricing

Current plans, rates and pricing are published on the Montimedia web site and unused calls, hours or data, will not carry over to the next month.

Plans, rates and pricing may change from time to time. We will provide you with a least 30 days notice, to the e-mail address you have nominated, of any changes that in our opinion may adversely affect your service.

Promotional plans may be subject to special conditions as per the Montimedia Website

We may or may not notify you of new plans and pricing in future that do not directly affect your active service/s. You must send an email to support@montimedia.com.au to request plan changes.

All prices quoted include GST and are subject to change without notice

Features

Dynamic IP address - a Static IP address is available for $4.00 per month additonal cost.

All Operating Systems covered

Bring your own ADSL device - Choose the device that suits your needs - bring your own or buy one from us at a competitive rate - see our price list for details.

5 mailboxes included.

5 MB Web space included (for personal non-commercial use only).

ADSL account application notes

When you apply for ADSL, you should be aware of certain obligations and conditions once the order form is received by Montimedia.
Firstly, please be aware that when you sign the application form you are signing to say that you acknowledge and accept the Montimedia Terms and Conditions. Please call us if you would like any help interpreting this document.

The Montimedia ADSL Early Termination fee

The Home ADSL service is normally provisioned within 5 working days and activated by Montimedia no later that 7 days thereafter at which time Montimedia will commence billing the customer. Customers wishing to terminate their ADSL service with Montimedia prior to the end of the contract term are liable to pay an early termination fee of $150.00.

Automatic ADSL Service Cancellations

Please be aware that your Montimedia ADSL service will be automatically cancelled by Telstra and a new ADSL service will need to be ordered by you (including a new Activation fee) WHEN:

• When your Telephone account is cancelled.
• When you shift location (even if taking the same number with you)
• If you order an ADSL-incompatible product on the line ADSL is delivered on.

We strongly advise that you contact us to discuss any pending changes to your phone service prior to making those changes.

Traffic Management Policy - Summary

We reserve the right to implement traffic management policies to ensure minority of heavy users do not affect the service for the majority of users on the network. It is known that 5% of users account for around 70% of data downloaded at peak times. This obviously impacts the majority of users and as such we reserve the rights to traffic manage specific customers download speeds during peak periods to improve the service for other users.

The network is monitored daily on how much data users download during the peak times of the day. From this analysis we can identify the small number of users who are trying to download excessive amounts of data over a small period of time and the even smaller number of users who are downloading vast amounts of data constantly during peak times. Both types of behaviour can be at the detriment of service to the vast majority of users on the network. We reserve the right to traffic manage these users during peak times depending upon the behaviour of the customers in question.

To ensure that all users receive the appropriate level of service at peak times we will limit customers who have downloaded an excessive amount of data during a one hour period of the peak time frame. These customers may be limited on a one off basis to 512Kbit/s for the remainder of the peak period for that day or month depending on their plan. The peak period is specified by plan type and may vary from time to time.

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Billing

Montimedia recommends monthly credit card payments as any requested changes to services (such as changing Plan) can only be actioned at the start of the next billing period, as per our Terms and Conditions. Also, if selecting quarterly invoicing, the first quarterly service charge plus activation fee and any hardware charges must be paid in full before Montimedia can activate the service - please talk to us if you require further information.

For monthly accounts, the setup fee, hardware and first monthly fee will be charged to your Credit Card upon service activation. Montimedia accepts cash, cheque, money orders and major credit cards to pay an invoice. Montimedia services are non-refundable.

Notification

Tax invoices, Montimedia News & Updates are sent to your Montimedia email address.
Please refer to the configuration email (supplied when your service is activated) for details of your Montimedia email address.

Web Space and additional email addresses

Once your ADSL service has been activated, you must request that your personal non-commercial webspace is activated and also if you are requiring an additional email box.

ADSL Service Options and Charges