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Information for new Cyberspace & CyberQ customers
There were 7 articles found in this category:
  1. questionHow do I pay for my internet?
    Invoices are sent out on or around the first of each month. Payment is required to be made within 14 days of your invoice date. Payment and the purchase of more dialup hours may be made via several options: Online via your own Account Toolbox - contact Support if you are unsure how to access V ...

  2. questionCall Record Information
    Phone Call Records We do show a detailed list of call records normally but for this first account only and due to the transition no call records can be shown on the bill - it's a small technical issue with the migration and not being able to get the data from Cyberspace records but from the next ...

  3. questionHow will customers find out about the sale of Cyberspace & CyberQ?
    How will customers find out about the sale of Cyberspace & CyberQ? All Cyberspace & CyberQ customers will be advised individually of the change to their internet service provider via email. If you have any questions at all about the change or require assistance please complete our Support Contac ...

  4. questionWhat happens from here?
    Can customers continue to sign-up to Cyberspce & CyberQ online www.cyberspace.com.au or www.cyberq.net.au? Customers can continue to sign-up for Internet services from 01 October, but they will be contracted to Montimedia, not Steal Internet (Cyberspace or CyberQ). When will the business transfe ...

  5. questionMy account seems different!
    Accounts & Billing During the transition of customer data from Cyberspace to Montimedia there may be an instance where your accounting details are incorrectly transferred and you may end up on a different plan or rate. If this should happen please contact our support or accounts team so that we ...

  6. questionWhat has or will be changing regarding my services?
    How does this changeover affect Cyberspace & CyberQ customers? There will be a seamless transition for customers transferring from Cyberspace & CyberQ to Montimedia. There will be no change to: * Current Cyberspace & CyberQ settings or start-up procedures * Current plans, pricing or cond ...

  7. questionWill the changeover to Montimedia cost me more?
    No - changing over to Montimedia will not cost you more. The pricing and plans you had before will stay the same - some plans may even be slightly cheaper. If you have any questions or require assistance please complete our Support Contact Form and we will promptly get back to you. Regards, The ...