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There will be a seamless transition for customers transferring from Cyberspace & CyberQ to Montimedia. There will be no change to: * Current Cyberspace & CyberQ settings or start-up procedures * Current plans, pricing or conditions * Customer email addresses. There will be some changes to: * Billing – your next bill will be from Montimedia as of 1 October 09 * Payments – Credit Card Direct Debit customers will need to complete a new Direct Debit Authority form available from http://www.montimedia.com.au/support/forms/Direct_Debit.pdf or fill in your card details via your Account Toolbox. Cyberspace & CyberQ Customer benefits * Continued high level of customer support – the NEW technical support number is 1300 79 49 69 and email contact is support@montimedia.com.au or via our contact form at https://montimedia.com.au/secure/contact.php * Access to a wider range of products and services including mobile phone, 3G mobile broadband, ADSL2+ and fixed line telephone bundling at competitive prices. If you have any questions at all about the change or require assistance please complete our Support Contact Form and we will promptly get back to you. Regards, The Montimedia Team |
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