Montimedia Support Policy

Montimedia Support Policy

Montimedia customers receive free technical support for most matters that relate to their Internet, Voice or Web Hosting Services.

Support Hours are:
Monday to Friday 9.00am - 5.30pm EST - Normal Office Hours - Call 1300 794 969
Monday to Friday 5.30pm - 8.00pm EST - After Hours Support - Call 1300 659 992
Saturday - 10.00am - 4.00pm EST - After Hours Support - Call 1300 659 992
Sunday & Public Holidays - Closed

Calls designated to After Hours Support (except on Closed Days) are monitored via an answering service.

With this service ALL calls will be answered and you will be asked to provide your name, telephone number where we can contact you and a short description of the problem. A member of the after hours support team will then call you back within 2 hours to help resolve your problems.

During normal business hours the number for technical support remains as 1300 79 49 69.  

Montimedia provides comprehensive setup and configuration instructions, as well as troubleshooting guides and FAQ's.

As always there is also our contact form for non-critical after hours support requests. We try to resolve all non-emergency issues within 24 hours. Each email we receive generates a trouble ticket that allows us to track your issue until it is resolved.