Important Notices

Service Notices or General Information

  • Call Centre Outage 31/01/2017January 31, 2017 - 12:48 pm

    Montimedia Customers, We are currently experiencing issues with our Call Centre. You may experience difficulties getting through to our Customer Care and Faults Teams. We apologise for the inconvenience. If you have any urgent matters, please contact us via email at support@montimedia.com.au. Thanks, Montimedia Customer Care Team.

  • Email Server IssuesDecember 8, 2016 - 8:58 am

    08 Dec 2016 We have been experiencing some intermittent email server issues since last weekend. Unfortunately the amount of spam being filtered coming up to Christmas is at an all time high. This has caused one of the disk drives on our server to fill up faster than usual. We will be upgrading the drive […]

  • Telstra 2G Network DecommissioningNovember 21, 2016 - 12:35 pm

    The Telsra 2G Mobile Network is closing on 1 December 2016. If you have a 2G mobile device or SIM you will need to take action before this date to continue using the Telstra Mobile Network. You will need to do one or more of the following: • Change the settings on your device • […]

  • Erroneous DSL usage nofiticationsJuly 4, 2016 - 2:58 pm

    Dear Montimedia Internet ADSL Customers, Please be aware that our system has generated a number of erroneous DSL usage notifications today 4/07/2016. The email message will have the subject of “DSL Accounting Process”. If you receive one of these emails that says that you are over or approaching your monthly allowance please disregard. If you […]

  • Christmas/New Year Hours of OperationDecember 15, 2015 - 1:17 pm

    Hi to All Montimedia Customers. Over the Christmas/New Year period our office will be closed on all public holidays, but open from 9am till 5.30pm on normal business days. For all service and support, feel free to contact us on 1300 794969. We would also like to take this opportunity the say thanks for your […]

  • Erroneous DSL Usage NotificationsSeptember 21, 2015 - 2:12 pm

    Dear Montimedia Internet ADSL Customers, Please be aware that our system has generated a number of erroneous DSL usage notifications today 21/09/2015. The email message will have the subject of “DSL Accounting Process”. If you receive one of these emails that says that you are 300% or more over your monthly allowance please disregard. If […]