NBN Information & Frequently Asked Questions

What is the NBN?

NBN_RSPThe National Broadband Network (NBN) is an initiative by the Federal Government to roll out a new high-speed national broadband network over a period of 10 years. The network will be built by NBN Co, a wholesale-only company established by The Australian Government to design, build and manage the new network. The NBN Network is already making a difference to Regional communities around Australia and is well underway with more than 40 communities already completed.

It comprises three technologies — optic fibre, fixed wireless and next-generation satellite — which will provide faster, more reliable broadband access to all Australian premises.

93 per cent of premises will have access to the NBN through optic fibre to the premises , capable of providing broadband speeds of up to one gigabit per second. 7 per cent of premises will have access to the NBN through next-generation, high-speed fixed wireless and satellite technologies,
able to provide peak speeds of 12 megabits per second.

The NBN will be Australia’s first national wholesale-only, open access, high-speed broadband network. This means NBN Co Limited – the company established by the government to design, build and operate the NBN – will roll out the network and sell wholesale services at a uniform price to service providers, such as Montimedia’s upstream carrier. In turn, Montimedia will continue to offer retail services to you (the consumer).

What does the NBN actually do?

The NBN aims to provide all homes and businesses in Australia with faster internet access, and a medium of transport for that communication that is also capable of delivering other services such as Subscription TV and Telephone services on a single wire.

This will be achieved by installing Fibre Optic connections to most homes and businesses in metropolitan areas which will run at speeds of up to 100 megabits per second download (this is four times faster than the current ADSL2+ maximum rate of 24 Megabits).

In areas where distance from major urban areas makes it impractical to install Fibre optic, the NBN will deliver services to marginal areas via either High Speed Fixed Wireless or Satellite Broadband, with the intention that all Australians should have access to a minimum of 12 Megabits per second download speed.

This will result in a more consistent, and higher minimum available speed in almost all areas, compared to the variable, and sometimes slower speed of broadband services, particularly in regional areas.

Why do we need the NBN?

The current telecommunications infrastructure in Australia is quite dated. Most homes and businesses make phone calls over a copper wire, much in the same way calls were made 100 years ago. Over the past two decades, different technology has been employed to deliver broadband services such as Cable Television and Internet, Satellite broadband and even fibre optic in select housing estates, but in many cases, the technology was considered impractical and too expensive to roll out on a national level due to costs and maintenance considerations.

ADSL is a broadband technology that was commercially introduced in Australia around the year 2000 and it seemed the most practical way to provide a higher-speed service to many users at a relatively low cost by using already-available infrastructure (your phone line). Using the legacy phone system for a purpose it was not originally intended for, providers have been able to deliver a good service at speeds up to 24 Megabits, without a need to replace the infrastructure that was already there.

The disadvantage of using your copper phone line to provide an ADSL service is the speeds vary depending on how far you live from your exchange, and service cannot be delivered on a telephone cable longer than 6 Kilometres in distance (which usually translates to around a maximum of 3-4 Kilometres line of sight from your telephone exchange). Hence the need to use new technologies and infrastructure to deliver a faster and more reliable Internet service to homes across Australia.

What does the NBN mean to me?

The NBN will mean a faster connection, and possible installation of new equipment in your home. The NBN will be providing communication packs if and when your local community is due to be connected, however you will not be obliged to connect to the network immediately.

Will my phone work on the NBN?

Telephone services will run over the NBN, however you will have much greater choice about how you use your phone, and your call quality should be crystal clear. Portability (transfer) of phone numbers, and pricing is still being worked out in these early stages. Whether you use your existing handset or replace it with a newer handset will depend on the type of technology employed when the NBN launches. You will be able to use your phone and internet together without interruption.

How fast will the NBN be?

The NBN will operate up to a maximum speed of 100 Megabits down, 40 Megabits up, substantially higher than current residential broadband speeds available in Australia. Downloading content rich websites, email with large attachments, and streaming content such as high definition video will all happen much faster, or in real time, compared to today’s network capabilities. Sending large files will be much faster, and face-to-face video conferencing will be a reality for the majority of Australians.

How much will it cost to use the NBN?

Commercial access pricing is yet to be released, however it is expected to be similar to current pricing of broadband and telecommunications services. Installation costs to your home should be minimal, as the federal Government will be paying for the rollout of the network including network terminating devices. The build cost of the network is expected to be around 43 billion dollars, including a 32 billion dollar contribution from The Federal Government. Montimedia has established a competitive pricing model and is well placed to offer either stand alone or phone bundled pricing.

Do I have to move to the NBN as soon as it is installed to my area?

For the time being, you can keep your existing home phone and broadband service as it is. If the NBN begins rolling out in your town, then moving your home phone and internet to the NBN will be optional. The NBN is still working out the details of how and when legacy phone services will be removed, but it is anticipated to take a minimum of three years after the NBN is made available in an area before the legacy copper-based services will cease operation, so for the time being, there is no rush to move to the NBN.

I’ve heard the term Retail Service Provider or RSP?

Retail Service Provider (RSP) is the term used for a provider of services such as phone and Internet – much in the same way you choose an Internet Service Provider (ISP) at the moment. When the NBN is all set to go in your community you’ll need to choose a Retail Service Provider to provide you with ongoing services such as internet, phone and support. NBN Co can’t offer you products directly however they will do so through providers like us. Montimedia is one of the RSP’s available to offer you those services.

Can I get the NBN now?

Montimedia’s wholesale carrier is accredited for NBN and Montimedia is preparing to supply services over the NBN. We will be in contact with customers when we’re able to provide a service on the NBN, and when you are able to receive an NBN service in your community. More information regarding the rollout can be accessed on the Communities in the rollout page. The estimated average time from commencement to completing work and providing services is 12 months.

Where can I get more information?

Stay tuned for more information from Montimedia or check out more at the NBN Co. website , download this handy Summary Document or take the shortcut to the roll-out map here .

Sign up or Register your interest

Sign up or Register your interest using our Online Form and a member of our Support team will be in touch.

If the NBN is available in your community, you can register interest right away or if the NBN hasn’t reached you just yet, our team monitors the roll-out schedule and will contact you when NBN is about roll-out in your area.