News & Updates
July 07 2008
Welcome SnowyNet Customers.
We are pleased to announce that we have recently acquired
the SnowyNet customer base and that as of 01 August 2008 we will be your Internet Service Provider.It has come as a surprise and the changeover has happened
quickly but I can assure you that your best interests have been taken into
consideration and that Montimedia was chosen as the best option to continue to
provide you with a solid and reliable service.SnowyNet was
attracted to Montimedia for many reasons but the aforementioned was the most
important one.
Sadly the business will no longer be operating but SnowyNet will live on through Montimedia.
END
June 01 2008
After Hours Emergency Support
New Number = 1300 659 992
Effective 01 June 2008
After some great feedback over the past 6 months and to better service our after hours EMERGENCY support for critical issues (being outside normal Support Centre 1300 79 49 69 Hours), we have altered the way in which calls are attended to.
We are continuously moving forward with our support efforts and in doing so we have incorporated an answering service to help handle the volume of after hour tech support calls. With this service ALL calls will be answered and you will be asked to provide your name, telephone number where we can contact you after hours. A member of the after hours support team will then call you back to help resolve your problems.
The new number for after hours emergency technical support is 1300 659 992- THIS NUMBER IS FOR AFTER HOURS EMERGENCY SUPPORT ONLY!! That is outside normal office hours of 9.00am - 6.00pm Monday to Friday AEST. As always there is also our contact form for non-critical after hours support requests.
During normal business hours the number for technical support remains as 1300 79 49 69.
We are excited about this service and look forward to better serving you all.
If you have any questions or problems with the service, please email support@montimedia.com.au or use our contact form.
We believe that this will streamline and speed up the fault process for all our customers and our support team.
We thank you for your patience during the transition to the new system.
Richard Monty
Director
January 31 2008
Montimedia Receives and Award for Business Excellence.
THE FULL MONTIMEDIA
Specialist regional telecommunications company Montimedia based in Daylesford has taken out the Rotary Business Award for Excellence for 2008, recently presented at the Australia Day Eve Civic Reception in Daylesford.
“It’s a real honour to be acknowledged as a business that strives for excellence – we work hard at making sure we provide great customer service and network reliability - we are really thrilled to get this award” states Richard Monty. “We would like to thank the Rotary Club of Daylesford for running these awards allowing businesses and individuals to be recognised for their efforts in providing superior services to the community and beyond”.
Montimedia’s services include dial-up, broadband internet, voice over internet, home and business telephony services, web hosting, domain registration as well as other information technology-related services.
“Our mission is to provide the best regional ISP service in Australia and we’ll achieve that through our commitment to giving our customers a range of telephony, internet and IT services in a value-driven, customer-friendly manner and this award acknowledges that we are heading in the right direction” Mr Monty said.
END
December 19 2007
Welcome YourISP Customers.
Montimedia aquires the customer base for Queensland based YourISP. Montimedia was chosen as the best option to continue to
provide YourISP customers with a solid and reliable Internet and Hosting service. With absolutely minimal interruption to service Montimedia is pleased to have YourISP customers aboard and looks forward in continuing to provide the same high levels of internet connectivity customers have come to expect from YourISP.
END
November 06 2007
Montimedia goes Green!.
Montimedia is please to announce that GreenEarth electricity has been chosen to power our Daylesford office.
By choosing GreenEarth electricity we now use 100% renewable energy in the office. We are also adopting a "green" office approach to our daily working habits to create an energy efficient & environmentally
friendly workplace that is doing something
good for the
environment.
If you would like to do your part download your official guide to help you buy
and use environmentally
friendly office equipment or visit the Green Power web site for more information.
END
November 01 2007
Welcome VitalTel Customers.
Montimedia is pleased to announce that we have recently acquired the customer base for WA based ISP VitalTel which means we now have an expanded network incorporating Western Australia.
Montimedia strives to deliver much needed competition to the traditional telecommunications providers in regional areas – we are one of the few telecommunications companies with a truly regional focus.
END
Switch to Montimedia Internet : Switch to Montimedia Internet and bring your friends too!. It’s easy to get stuck with the wrong provider when you first sign up for broadband. The solution is to churn (an escape route that enables you to change providers without loss of service.) Montimedia makes it easy, with first class service and great rates.
Introduce a friend and receive 1 months FREE Internet access! (Conditions apply. Valid until 31/12/08)
Need Support?: Montimedia is able to offer you installation support for your ADSL connection or even yous Dialup connection. For just $99.00 we will come out to your place and configure your PC. We can also do any other PC work you need as well - just let us know in advance.
Any questions just drop us an email to sales@montimedia.com.au or complete our contact form