At 10:43 we noticed a number of connections off the Glenlyon exchange become disconnected. The stability of the exchange has been lacking since it was struck by a major lightning event back in January.
We have escalated this to our upstream carrier as a matter of urgency for investigation and follow up.
Outage : Exchange based fault impacting multiple DSL services
Service Type/s: ADSL
Scheduled : Un-scheduled
Severity : High
Start : 04/03/2014 10:45:00
End : 24/03/2014 10:45:00
Status : Closed
We will keep customers updated when more information is available from the carrier.
We appreciate your understanding whilst this fault is investigated.