Support Policy

Montimedia customers receive free technical support for most matters that relate to their Internet, Voice or Web Hosting Services.

Recent events and a change of carrier have allowed us to gain some additional technical support from our Sydney based carrier. All based in Sydney this additional helpdesk is geared up to quickly resolve any technical issues you may have with the services we supply. With this our support hours are now also extended to cover a wider range of hours and is now 7 days a week.

Support Hours are:

Technical Support & Faults
1300 794 969 or 03 5332 1444
Monday to Friday 7.00am – 5.30pm EST
Saturday 9.00am – 6.00pm
Sunday 9.00am – 5.00pm

General Office Hours – Customer Care, Billing & Sales:
Monday to Friday 9.00am – 5.30pm EST
Saturday, Sunday & Public Holidays Closed

If at any time all support staff are busy assisting other customers we will ask you to leave a message where we can contact you when someone is free. A member of the support team will then call you back during normal business hours within 4 hours to help resolve your problems.

As always there is also our contact form for non-critical after hours support requests.

We try to resolve all non-emergency issues within 24 hours. Each email we receive generates a trouble ticket that allows us to track your issue until it is resolved.